1. Acceptance
By using the Ember & Broom website, you agree to these terms. If you do not agree, please do not use the website or submit a request.
2. Service information
Catalog entries describe possible cleaning scopes and starting prices. They are not a confirmed appointment, guarantee, or final quote. Scope, access, timing, and price are confirmed directly with the client.
3. Requests and communication
Submitting a form sends an inquiry, not an acceptance of service. You agree to provide accurate contact information and relevant access or surface details so we can respond responsibly.
4. Client responsibilities
Clients should identify fragile items, restricted areas, known hazards, pets, and special material requirements before a visit. Safe access and a suitable working environment are shared responsibilities.
5. Cancellations
Any cancellation or rescheduling expectations will be communicated during confirmation. We aim to handle changes fairly and according to availability.
6. Acceptable use
Do not misuse the website, interfere with its operation, submit harmful code, impersonate another person, or use collected content for unauthorized commercial purposes.
7. Ownership and limitations
Website text, design, and brand materials belong to Ember & Broom or their licensors. To the extent permitted by law, the website is provided for general information and may contain interruptions or inaccuracies.
8. Changes and contact
We may revise these terms by publishing an updated effective date. Questions about these terms can be sent through the contact page.